The following information applies to packages using domestic shipping to the United States, U.S. Territories, and APO/FPO.
Estimated delivery dates are not guaranteed, weather delays and other unforeseen circumstances may cause delays in your shipping time.
We are happy to ship via UPS and USPS Priority Mail.
Orders are processed and shipped out 5 days a week Monday through Friday.
Packages Do Not process or ship on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- St. Patrick's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veterans' Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year's Eve
Production Time: Each of our products are handmade to order. Production times are generally between 1 and 3 days, and will appear next to each product under availability, however, this time may increase dramatically around holidays. The total shipping time for your order is our production time PLUS the time spent in transit.
Transit Time: Remember to include our production time in delivery calculations.
USPS Priority Mail normally takes 2 to 3 business days, but in some cases can take up to one full week to reach you.
UPS transit time varies based on your shipping zone and the shipping method; typically between 1 to 6 business days.
Damaged or Missing Orders
Please report items that are damaged or missing within 5 days of delivery. If you receive a damaged shipment, do not discard the box or packing material, as damaged packages are subject to inspection. Disposing of the shipping box or packing material will void shipping insurance. To report a damaged or missing shipment please send an email to: firstname.lastname@example.org with the following: Order number, Tracking number, and pictures of the damaged product and/or packaging.
BE SURE TO DOUBLE CHECK YOUR ADDRESS! If a package is sent out to an incorrect address, and it is returned to us, you will be responsible for the reshipping costs.
Order Changes & Cancellations
Because of our dedication to fast turnaround times, cancellations, additions and changes to orders can only be accepted the same day the order is placed. If your order has already been sent to the workshop for personalization or is packed for shipment we will gladly assist you in placing a new separate order for the additional items. Orders for personalized merchandise that have been processed and are waiting for shipment may not be cancelled for any reason.
Please e-mail us at email@example.com with your order number and changes as soon as possible.