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FAQ

General FAQS

 

Shipping Information

What processing and shipping options are available?

Standard Processing and Shipping
Purchases are processed and shipped from our warehouse in Severn, MD in most cases within one to three business days from receipt of your order. Individual processing times can be found under availability for each product. Shipping times will vary based on the shipping service selected during checkout and your ship to location.

When special processing and shipping conditions apply to a purchase, how can I estimate the arrival date?

Custom order items typically take longer to process and sometimes require special treatment, you`ll find clarification of the processing times noted with the product description. Large orders and custom-manufactured items are generally shipped within one to two weeks; your salesperson will make you aware if any special processing or shipping condition applies to your order.

Can an order be picked up?

Yes. We offer local customers an option to pick up their orders. The customer pick-up option will be displayed on the checkout page for you to select. Order processing times remain the same. We will notify you via e-mail when your order is ready. Orders may be picked up in our lobby at 508 Shaw Ct. Suite 101 Severn MD. 21144 Monday-Friday, 9:30am to 5pm.

Can an order be shipped to a foreign country?

Unfortunately No. We are not offering international shipping at this time.

Can an order be shipped to an APO/FPO/DPO address?

Yes. When entering an APO, FPO, DPO address, please follow this example:

Name: SEAMAN John Smith
Address Line: UNIT 100100
Address Line: BOX 4120
ZIP Code:  96691 (Actual ZIP Code)
City: FPO (APO or DPO)
State: AA, AE or AP

Can I place an order from a foreign country?

Yes. As long as the ship to address is in the United States. To place an order from any country, please use the Bloxstyle website http://www.bloxstyle.com.

Will you hold an order and ship it at a later date?

If you wish to place an order but delay its shipment to a later date, please do so through our website and add a note to the order with the appropriate ship date. Please Note: Bloxstyle makes no guarantee on shipping times.

 

Returns

What is Bloxstyle’s return policy?

If there is an issue with your purchase, please return it within 15 days for an exchange, refund, or merchandise credit. Please Note: personalized items and gift certificates cannot be accepted for return, for complete details, see our Return Policy.

How do I return an item?

We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.

 

Purchasing

Can I ship to multiple addresses from a single order?

Yes. You can designate multiple recipients during the course of shopping. In the shopping cart view, select “check out with multiple addresses” you will be prompted to enter a shipping address for each recipient. If you have an account with us on Bloxstyle.com, you can save the recipients` addresses to expedite future transactions.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, Discover, American Express, JCB, and PayPal.

How can I be sure that an item is in stock?

As you shop, we`ll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.

How can I check the status of an order placed online?

We'll notify you by email using the address you provided when placing your order, once it has been shipped. This email will also contain your package tracking number so you may track the purchase to its delivery location. You can also check your orders status online 24 hours a day by accessing the My Account section on Bloxstyle.com and selecting View Order Status. Click here to track your order status online. You may also call Customer Service at 877.586.9446, 9:30 AM to 5 PM ET (M-F).

Will you confirm receipt of my online order?

You`ll receive a confirmation message within 24 hours, through the email address you provided when placing your order.

How is sales tax calculated?

A sales tax of 6% on the merchandise total is charged for items shipped to the State of Maryland.

Are prices on the Web Site the same as prices in stores?

No. The prices displayed on our Web Site may differ from prices that are available in stores.

How do I specify a three-initial monogram?

A great many of the items in our collection can be customized with monogramming or personalization. Styles and character limitations vary, as detailed in the item`s description. Traditional-style three initial monograms feature a slightly taller middle initial. For an individual, list the initials in the following order: first name, last name, middle name. For a couple's monogram, list the initials in this order: wife's first name, couple's last name, husband's first name. For modern-style monograms, in which all the letters are the same size, list an individual`s initials in the following order: first name, middle name, last name.

We regret that monogrammed and personalized items cannot be returned.

Can Bloxstyle assist my company with gift-giving and large orders?

Yes, our business gift and incentives programs are designed to meet your needs year-round. Please call 877.586.9446 to speak with a sales associate or email us at businessgifts@bloxstyle.com if you would like more information.

Can you customize an item with a company or an event logo?

Yes, many of our items can be embellished with a company or event logo. Please call 877.586.9446 or email us at businessgifts@bloxstyle.com and we'll be happy to assist you.

Does Bloxstyle sell in wholesale quantity?

Yes, to inquire about wholesale purchasing and minimums, please call 877.586.9446 or email wholesale@bloxstyle.com for information about our wholesale program.

Can I change or cancel my order?

Once an order has been submitted changes cannot be made. However, you may cancel your order at anytime prior to shipping. For more information please contact Customer Service at 877.586.9446.

Can I save items in my shopping cart for purchase at a later date?

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it unless you were logged into your Bloxstyle.com account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.

In order to add items to my saved shopping cart, do I need to sign in?

If you're using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Bloxstyle.com account.

Why is my saved shopping cart empty?

After 30 days, we remove any items saved in your shopping cart.

Why has the price of an item in my saved shopping cart changed from when I selected it?

Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.

Does Bloxstyle offer coupons, coupons codes, rebates, promotions or other deals?

Yes, Bloxstyle offers exceptional values on many of your favorite items every day. Be the first to shop our sales, special promotions, clearance offers and more.

Learn more about coupons, deals and promotions >.

Are sample swatches available?

To assist with your bulk purchase selections, we offer complimentary engraved or carved wood swatches. Please call Sales at 877.586.9446 9:30 AM to 5 PM ET (M-F) for additional questions or to request a swatch.

 

Security

Is the credit card information I submit secure?

Absolutely. Every step of the Bloxstyle online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

Will Bloxstyle sell or rent my email address information to other companies?

We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. From time to time, we might establish a business relationship with other persons or entities whom we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

What is Bloxstyle`s privacy policy?

Bloxstyle supports and adheres to the guidelines and practices adopted by the Direct Marketing Association`s "Privacy Promise to American Consumers." By honoring these restraints, we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers` requests not to share their information with other marketers and (3) honor customers` requests not to receive mail, telephone or other solicitations from Bloxstyle

Click here to review our Privacy Policy in its entirety.

How do I enable JavaScript?

To shop Bloxstyle.com, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.

For Windows

Internet Explorer 6.0 and higher
a) Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
b) Click Internet Options to open the Internet Options dialog box.
c) Click the Security tab.
d) Click the Internet symbol (a globe).
e) Click the Custom Level button to open the Security Settings dialog box.
f) In the Settings list, scroll down to Scripting.
g) Under Active Scripting, click Enable so that a dot appears next to it.
h) (If you are unsure about the other Security Settings, please check with your Network Administrator).
i) Click OK to close the Security Settings dialog box.
j) Click Yes in the Warning! Message box.
k) Click OK to close the Internet Options dialog box.

Firefox 1.5 and higher
a) On the Tools menu, click Options.
b) Click on the Content icon.
c) Check the box next to Enable JavaScript.
d) Click OK.

For Mac

Safari 2.0 and higher
a) Click Safari; then click Preferences.
b) Click the Security icon.
c) Under Web Content, check Enable JavaScript.
d) Close the window.

Firefox 1.0 and higher
a) Click on Firefox.
b) Click on Preferences.
c) Click on Web Features.
d) Check Enable JavaScript.
e) Click OK.

 

Gift Certificates

How do Gift Certificates work?

Bloxstyle Gift Certificates can be purchased through bloxstyle.com by clicking on Gift Certificates in the header or footer of the website. This will take you to our Gift Certificate purchasing page. To order the Gift Certificate, just fill out the recipient’s name and email, include your name and email, personalize a message for the recipient, and choose the denomination and the card design. Once the purchase has been completed, the Gift Certificate will be sent to the recipient within hours of purchase. If lost, simply reprint the Gift Certificate. If stolen, contact Customer Support at 877.589.9446.

The Gift Certificate can be redeemed online at Bloxstyle.com. There are no expiration dates or fees. Gift Certificates are available in any dollar amount between $10 and $500.

How do I redeem a Gift Certificate?

To redeem a Bloxstyle gift certificate, follow these simple steps below.

1.     You’ll need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.

2.     Browse the store and add items to your cart as you normally would.

3.     Click the 'Cart' icon at the top of the website to view the contents of your shopping cart.

4.     Type your gift certificate code into the 'Redeem Gift Certificate' box and click 'Go'.

The value of the gift certificate will be applied to your shopping cart, you may now continue to checkout.

How are Gift Certificates different from plastic Gift Cards?

Plastic Gift Cards are sent to recipients via mail. Gift Certificates are sent via e-mail and can be printed out and used hours after they're purchased.

How do I cancel the purchase of a Gift Certificate?

Gift certificates are non-refundable and cannot be canceled after the purchase is complete.

Which credit cards do you accept for Gift Certificates?

We can accept VISA, Mastercard, American Express, Discover, JCB, and PayPal.

I want a printed Gift certificate to present to someone as a gift. How can I accomplish this?

Simply personalize the Gift Certificate for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient Email" field, Enter your recipient's name and your own personal message on the Gift Certificate preview, and complete the transaction normally. You will receive the Gift Certificate in your email, click "Print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed in our online store.

Can I purchase a Gift Certificate with other Bloxstyle merchandise in the same transaction?

Yes. The purchase of a Gift Certificate is handled the same as any other product offered by Bloxstyle.

What exactly does the recipient receive when I send a Gift Certificate?

An email message is sent to the recipient informing them of your gift, with a picture of the design you selected, with your recipient's name and your personalized message, its value and code number. The email also gives simple instructions for redeeming the Gift Certificate.

How do I know the recipient actually received the Gift Certificate I sent them?

You will receive an email confirming delivery to the email address provided. Be aware that emails can be overlooked or caught in spam filters, so it’s always a good idea to check with the recipient to make sure they have received the Gift Certificate. If the Gift Certificate has not arrived to the recipient within a few hours please contact Customer Service at 877.589.9446 with the order number from the email you received confirming your purchase, so we may help resolve the issue.

When does the Gift Certificate expire?

There is no expiration date on your Gift Certificate. We recommend that you redeem it soon after you receive it, so you don't forget.

How do I check my Gift Certificate balance?

To check your Gift Certificate balance, go to bloxstyle.com and click on Gift Certificates at the top of the website or click here.

Can I return the Gift Certificate?

You may not return or cancel your Bloxstyle Gift Certificate after it is purchased.

If you return merchandise originally purchased with a Gift Certificate, any refund will be issued in the form of a merchandise credit that may be used online.

Is my order secure?

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state-of-the-art technology for consumer protection. Behind the scenes, your Web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact our Customer Support at 877.589.9446.

What if I lose my Gift Certificate?

Your Gift Certificate has cash value and should be safeguarded as such. If you misplaced your Gift Certificate, you can reprint it from the original email. If your Gift Certificate was lost or stolen, contact us immediately at 877.586.9446. If your Gift Certificate has not been redeemed or has some remaining value, we can cancel the original and reissue a new Gift Certificate to you for the remaining value.

 

Product Reviews

How do I submit a rating and a review for a product?

Thank you for taking the time to review products that you've purchased from Bloxstyle. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance, and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."

When will my rating and review appear online?

It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:
   Obscenity, discriminatory language or wording inappropriate to a public forum.
   Advertisements, spam content or references to other online sites, offers or products.
   Contact information, including email addresses, URLs, phone numbers or addresses.
   Comments that are critical of other posted reviews or their authors.  

 

Workshop Information

How do I check the workshop's hours?

Please call the workshop directly to confirm hours of operation. To find the phone number and directions to our workshop, see our Workshop Location.

Where can I find information about in-store events?

There are always plenty of special events going on at the workshop. To find out more about our in-store classes and demonstrations, please see our Workshop Events.